Be A Part Of

A Global Team

Explore the world. Lead A Community. Make A Difference

We are continuing to grow and are looking to hire new people!

Spend the next year (or more) traveling the world to awesome locations while leading a ragtag crew of developers, designers, entrepreneurs, writers, project managers, and all-around cool people.

What we are Looking For

We are looking for people who love meeting new people, who are not afraid to ask or to give an opinion, but who also know when it’s time to listen. We gotta know what our community wants, so being able to listen is very important.

Experience Counts

Your background is not important, but your experience is essential. We might stalk you on social media to get a sense of who you are outside of just your application you submit to us. We value uncanny superpowers like being nice to people, thinking outside the box, having a high emotional IQ, being communicative, working in groups, being empathetic and not being afraid of change or public speaking.

Embrace Differences

We strive to create a community where everybody feels included and accepted, regardless of age, gender, nationality, ethnicity, sexual orientation or any other factors. We do not tolerate prejudices of any kind and we embrace the differences and quirkiness that are in our community. 

What makes Hacker Paradise special?​

We are the longest-running remote work and travel community. Our program is focused on professional and personal development with several events happening every week. You will play an integral part in helping people connect, collaborate, and grow.

We are a more than a group of people. We teach each other, help each other, rely on each other–basically, we become each other’s support structure on the road, even long after a trip is over.

We organize trips and manage community for people who want to have new experiences and get stuff done at the same time. Our program attracts freelancers, remote workers, entrepreneurs, people in transition, and people who simply want dedicated time to focus on a side project.

What's in it for me?

ROLE: Customer Service and Reservations Manager (Remote)

​​ABOUT HACKER PARADISE
Hacker Paradise is a community of creative professionals that work while traveling the world. We organize trips to exciting locations for people who want to have new experiences and get stuff done at the same time, attracting freelancers, remote workers, entrepreneurs, and people who simply want to take some time off and learn something new or work on side-projects.

ROLE OBJECTIVES
As customer service and reservation manager you are our front line team member facilitating the booking of our travel program and services. You are responsible for providing program information and prices, making reservations and sending out confirmation notices. You will be handling customer complaints or concerns, counseling customers on terms and conditions on our trips, and resolving any emerging problems that our customers might face with accuracy and efficiency.

The best customer service and reservations managers are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to write. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and they will gather that for us. Problem-solving also comes naturally to a customer service representative. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

key Responsibilities

[+] Manage large amounts of emails and direct messages with attention to detail

[+] Generate sales leads

[+] Coordinate with sales, scouting and facilitator teams on leads and reservations

[+] Identify and assess members’ needs to achieve satisfaction

[+] Build sustainable relationships and trust with members through open and interactive communication

[+] Provide accurate, valid and complete information by using the right methods/tools

[+] Handle member complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

[+] Keep records of member interactions, process member arrangements and supporting documents

[+] Follow communication procedures, guidelines and policies

[+] Take the extra mile to engage members

 

Qualifications

[+] 1+ years customer support experience or experience as a client service representative

[+] Strong communication skills, including written and verbal

[+] Familiarity with CRM systems and practices

[+] Customer orientation and ability to adapt/respond to different types of character

[+] Ability to multi-task, prioritize, and manage time effectively

[+] University graduate

Reports to: Head of Operations

Desired Start Date: Immediate

Employment Type: Contract 6 months (Potential to Extend)

Location: Remote

 

TO APPLY

Please send CV and cover letter to [email protected]

ROLE: Product Manager (Remote, Project Base)

​​ABOUT HACKER PARADISE
Hacker Paradise is a community of creative professionals that work while traveling the world. We organize trips to exciting locations for people who want to have new experiences and get stuff done at the same time, attracting freelancers, remote workers, entrepreneurs, and people who simply want to take some time off and learn something new or work on side-projects.

ROLE OBJECTIVES

We are looking for a community driven product manager to join Hacker Paradise for a 3 month project contract role. The product manager determines the product requirements & vision, leads product experimentation activities, and initiatives for our community membership platform. 

This is an ideal role for someone who is a developer that has transitioned into a product owner role and has some experience with community platforms. You find coding fun, but you also have a passion for creating a product’s vision and bringing it to life! 

You’ll become an expert of the Hacker Paradise product. You should have the willingness to get into the weeds and learn it all.

key Responsibilities

[+] You will lay out the community platform requirements and work directly with the platform community manager to set the vision, guidelines, and roadmap for the team to collaboratively build the product.

[+] Duties will include defining key metrics, and directing the development and launch of our community platform to new members.

[+] You will review existing member data and prioritize our member’s needs and wants in order to create requirements for the platform.

[+] You will work with the platform community manager to determine which features are suitable for membership growth and be able to optimize the product as time goes on.

[+] Help execute the branding and design of the membership platform.

[+] You will need to have the ability to distill, simplify, and communicate product complexity in a way that is accessible and approachable to non-technical customers.

 

Qualifications

[+] High attention to detail and accuracy.

[+] Comfortable dealing with ambiguity and working independently.

[+] Excellent time management and organizational ability.

[+] Passion to learn and grow.

Job Requirements

[+] 3+ years of Development or Product Management experience.

[+] Experience working on a community platform or similar product.

[+] Strong tech background.

[+] Great organizational and people skills.

[+] Strong employee-relations skills with attention to diverse international and local culture knowledge; must be approachable and able to earn trust and credibility with employees in the organization.

[+] Solution-oriented, highly resourceful, with exceptional follow-through.

[+] Able to deal effectively with conflict and manage difficult employee relations situations.

[+] Extremely flexible, highly organized, and able to easily shift priorities.

[+] Possess a natural, yet professional ease at working with and relating to the needs of employees in a fast-paced, ever-changing environment.

[+] Fluent in English is a Must.

[+] Excellent verbal and written communication skills.

 

Reports to: Co-Founder

Desired Start Date: Immediate

Employment Type: Contract 3 months (Potential to Extend)

Location: Remote

 

TO APPLY

Please send CV and cover letter to [email protected]

ROLE: Community FACILITATOR

Herding digital nomads, planning events, living the good life

Your job is to make sure the trip runs smoothly and everyone has an awesome time as part of our community. The job requires a deep understanding of who our participants are and what they are looking for.

We’re looking for people who can commit to at least one year of traveling & working with Hacker Paradise. 

Facilitator Main Goals

Cultivate Community: It’s a Facilitator’s job to connect people, keep the community engaged, set the right culture, and make sure Hacker Paradise remains a safe space for everyone to come together and contribute. People that participate in Hacker Paradise trips often end up working together and forging long-lasting bonds.

Support Growth: At Hacker Paradise, we highly value personal and professional growth. The Community Facilitator works to understand the goals of each of our participants and tries to help them achieve those goals during the trip.

Keep things running smoothly: On the trip, there will be the day-to-day of keeping the program running. Part of the Facilitator’s job is to deal with the inevitable hiccups that come up along the way; to ensure that participants have as smooth of an experience as possible.

Facilitator Responsibilities

[+] Set the culture of the group
[+] Manage conflict within the community
[+] Onboard and engage new members of the community
[+] Connect with the local community through events
[+] Cultivate connections between members of the community
[+] Seek feedback from the group and iterate on our processes & structure
[+] Help manage the Hacker Paradise social media
[+] Be an active participant on Slack and at social events

Facilitator Responsibilities

[+] Organize weekly talks, workshops, and lunches
[+] Address Wi-Fi issues
[+] Take care of the projector, the router, and other Hacker Paradise gear
[+] Handle logistics for arrivals and departures & issues for housing and coworking spaces

Facilitator Compensation

The best part about Hacker Paradise for us has been the ability to (1) travel the world and (2) be part of a fantastic community, developing friendships that last far beyond the trips themselves.

In terms of financial compensation, you will receive a salary, as well as travel, accommodation, international health insurance & coworking access, all covered by Hacker Paradise.